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Quality

ISO 9001

 

Since 2006, URGI develops a Quality Management System (QMS) to continuously improve its activities, improve results reliability and traceability, increase user satisfaction and reinforce confidence for potential new projects in partnership.

The URGI QMS has been certified ISO 9001:2008 in October 2012 by the LRQA certifier organization. See the official certificate here: certificate_ISO9001_URGI_2015_en.pdf (271.73 kB)

The Quality Manual describes our Quality management system which is summarized herebelow. You can download the whole Quality manual here:  QM_Quality_manual.pdf (1.27 MB)


Objectives

URGI has established a quality control process to meet the requirements and specificities of
a research unit hosting a platform service. As part of its activities, the management team is
committed to ensure competences and availability of personnel and equipments. The staff is
committed to satisfy its users and to continuously improve their satisfaction. Each member is
engaged in the quality process to achieve the following objectives:

  1. To improve the control of Unit processes
  2. To improve the quality of offered services
    • To provide robust software and databases
    • To provide robust computer resources
    • To provide up to date consistent data
  3. To manage bioinformatics for large collaborative projects
  4. To improve user support
  5. To improve staff skills
  6. To improve the national and international visibility

See the Quality policy for more details : QM_1_Quality_policy.pdf (83.98 kB)

 

Scope

Process map

 

The whole Unit is certified, including research activities and platform services. We have identified 10 processes for our activities. Here is this list, with the goal of each process.

Sterring processes

  • MGT Manage Unit and projects : have an efficient Unit and project management using quality system
  • QAL Manage Quality System : have an effective management of quality system

Realization processes

  • ANA Perform bioanalysis : obtain a publication from an original research question
  • DEV Design, develop and maintain software : realize useful and robust software
  • PROD Put data and software into production and ensure their availability : insert and update data, install, validate and update bank and software, ensure that they are running. This concerns both internal and external data and software.
  • VAL Valorise : valorise the realizations

Support processes

  • DBA Manage DataBases : guarantee the data security, availability and optimization
  • SYS Manage System and Network : manage servers, clusters, personal computers and network
  • HUM Manage Human Resources : recruit, welcome, train and monitor staff
  • FIN Manage Financial Resources : manage budget, revenue and expense
Update: 25 Jul 2016
Creation date: 08 Feb 2013
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